Due to the nature of our food-based and perishable products, all sales are final. Returns are not accepted unless the item arrives damaged or incorrect.

Our products are natural and not intended to diagnose, treat, or cure any medical conditions. It is your responsibility to consult your doctor and review all ingredients, especially if you have allergies or health concerns.

You agree to provide accurate billing and shipping information. OttomanRise is not responsible for delivery issues due to incorrect information provided by the customer.

We do our best to meet estimated delivery times, but delays may occur due to customs, weather, or carrier issues.

International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

All sales are governed by the laws of the Republic of Türkiye. Any disputes will be handled by the courts in Istanbul, Türkiye.